Frequently Asked Questions

We value your questions and want to make your shopping experience as smooth as possible. If you have more queries, please reach out to us at madaboutdrip.in@gmail.com.

Q. When will my order be shipped?
A. Your order is prepared within 48-72 hours before it's sent for delivery.

Q. How long will it take for my items to arrive?
A. Usually, it takes 5-10 business days for orders to reach you. Shipping times vary depending on the product's demand and your location. 

Note :- Please know that as we don’t have control over the logistics/delivery side of operation, there might be minor delays expected due to unforeseen circumstances.

Q. How long will it take to receive a tracking number?
A. Once your order is out for delivery, we'll send an SMS with tracking details to the phone number you provide.

Q. Will I receive a confirmation once I place the order?
A. Yes, all customers receive an order confirmation. Please contact us if you don't receive it within 12 hours.

Q. Who can I contact if I have a problem with my order?
A. You can reach us via email at madaboutdrip.in@gmail.com or send a direct message on our Instagram page @mad_about_drip.

Q. Do you provide refunds or returns if I have issues with the product?
A. Yes, we offer returns and refunds for sizing or quality issues. More details can be found in our Shipping & Exchange Policy.

Q. Is Checkout on this site safe and secure?
A. Absolutely, all your purchases here are safe and secure.

Q. How do I cancel my order?
A. We recommend you keep your order because our products are worth it! However, if you wish to cancel, please contact us within 12 hours using the contact details provided earlier or visit our Contact page for more information.

Q. Why don't you provide Cash On Delivery (COD) payment service?

A. There are several reasons to it such as : 

1. Reduced risk of fraud: With the rise of COD related frauds and fraud orders , we only offer the prepaid mode of payment for your safety.

2. Better customer experience: Prepaid orders can help us provide a better customer experience, as you do not have to worry about having enough cash on hand when your order arrives.

3. Lower product prices: With the help of only prepaid orders, we are able to provide you the products at such reasonable prices with free shipping.

Q. How do I pay?
A. We accept all major Credit Cards, Debit Cards, UPI, Net Banking, and more for your convenience.