Shipping & Exchange Policy

Shipping

🚚 Your Orders Journey Securely: We Partner with Registered Domestic Courier Companies and Speed Post for Delivery.

Shipping & Delivery Time - Expect Your Order to Be Dispatched in 48-72 Hours & Delivered in 5-10 Days. Please Note, Delivery Timing Depends on Courier Company and Post Office Policies.

Returns & Exchange - We do not accept returns at this moment. Only size exchanges will be done i.e. within 7 days of the delivery, once the product reaches the company & if the product passes the check test i.e. no wash, no usage, no tag removal, and no visible signs of wear and tear.

Refunds - Refunds will only be made if the product is damaged. If you have received a damaged product, we apologize. Please click a picture of the product or provide us with a recording and email at madaboutdrip.in@gmail.com.

Undelivered Items - In Case The Product Is Not Delivered Due To Incorrect Address. It Then Reaches To Us Again & You’ll Be Contacted By The Company For A Resend.

Printing & Shipping Origin - Hyderabad, Telangana, India

For Exchanges - Whatsapp at +91 83749 45182 or Mail at madaboutdrip.in@gmail.com

Note - For any exchange, the customer has to either pay a certain amount (usually ranging between 100₹ - 200₹) for the shipping fees or has to ship the product to the address provided by the team at the time of the exchange process.

Exchange - Terms & Conditions

  • Easy Exchange Process: Customers can initiate exchanges within 7 days from the date of delivery.
  • Exchange Eligibility: We may decline returns for products that: (i) Appear used, washed, or soiled. (ii) Are damaged, except for instances where you received damaged goods. (iii) Have tags removed.
  • Return Pickup: Our Team must confirm a reverse pickup arrangement. If you've received a defective product, share the necessary media as requested by the team at madaboutdrip.in@gmail.com. Our Team will validate the issue.
  • Reverse Pickup Arrangement: Once approved, we'll schedule the reverse pickup of the product(s) within 7 days of your request.
  • Packaging Matters: Please ensure the product's packaging remains intact during return, just as it was delivered.
  • Delivery Partners: We rely on trusted delivery partners such as BlueDart, Delhivery, DTDC, etc., as we don't operate our own delivery service.
  • Exchange Charges: For exchanges, our delivery partners charge us for reverse pickup and subsequent delivery. We kindly ask customers to cover the one-way charge. 
  • Sale Orders: If you return an item purchased during a sale, only the amount you paid will be refunded, not the current product price.

We believe in ensuring a seamless and fair exchange and return process for our valued customers.

Note : 

If any signs of foul play are detected during the validation process, or if the customer is non-cooperative in providing the necessary media or information required for the return or refund process, our company reserves the right to invalidate the customer's request. This includes, but is not limited to, the following:

  • Tampering with the product or its packaging
  • Providing false or misleading information about the product or its condition
  • Refusing to provide proof of purchase or other required documentation
  • Refusing to cooperate with our customer service team in resolving the issue

If your request is invalidated, you will not be eligible for a return, exchange, or refund.

Process:
You can contact us at madaboutdrip.in@gmail.com
Our Team will get back to you and may ask you for some information.

Exchange and Refund Policy

Refund Policy

Our Exchange and Refund Policy was last updated on 22nd January 2025

Thank you for shopping at Mad About Drip.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and exchange.

The following terms are applicable for any products that you’ve purchased from us.

We only offer replacement for goods for size issues under certain circumstances, no refunds.

  • Timeframe for Exchange: You have a span of 7 days starting from the delivery date, as indicated by the delivery executive.
  • Addressing Issues: Should you receive a product that is damaged, defective, missing, or incorrect, kindly notify us within 24 hours through madaboutdrip.in@gmail.com.
  • Exchange Subject to Availability: The possibility of exchanging a product hinges on the availability of stock.
  • Exchange Limit: An order is eligible for exchange up to a maximum of one (1) time unless you receive a damaged product which you would notify us of within 24 hours through madaboutdrip.in@gmail.com.

Note : We reserve the right to refuse replacements of any merchandise at our sole discretion if the above conditions for replacement/exchange are not met.

We are dedicated to ensuring a smooth and transparent process for all your exchange and refund requests.